Refund policy

Coffee is perishable, so we can't offer refunds if you change your mind. If something's not right, we'll fix it.

If your order arrives damaged or faulty, or it isn't what you ordered (including the wrong grind), email orders@bayespresso.co.nz or call 029 040 11975 as soon as you can. Include your order number and a photo if possible. We'll replace it or refund you, whichever you prefer. Refunds go back to the payment method you used.

Nothing in this policy affects your rights under the Consumer Guarantees Act 1993.